RD+ Peregrine Experience
The R.DORSEY+COMPANY Peregrine Team averages six years of experience specifically focused on the Peregrine suite of products and more than ten years in the IT industry.
They have helped clients:
Implement and customize AssetCenter and identify requirements and customer needs;
Configure ConnectIT! scenarios for transmission of data from/to AssetCenter from/to other data repositories;
Customize AssetCenter modules, including the design of workflows, messaging, scripts, and wizards;
Prepare design documents for ConnectIT!/AssetCenter integrations;
Customize and tailor GetResources using GetIT Studio;
Prepare design documents for ConnectIT/AssetCenter/ServiceCenter/TeleCenter integration;
Configure several ConnectIT scenarios for transmission of data from/to AssetCenter from/to ServiceCenter, and TeleCenter;
Conduct implementation planning workshops, gather customer requirements, and prepare design documents for IDD/ConnectIT and GetResources implementation;
Develop interfaces between ServiceCenter, AssetCenter, Telamon Telaret, ODBC datasources, and Tivoli Tec using Peregrine ConnectIT!;
Customize ServiceCenter to utilize data provided from external sources;
Develop interfaces between ServiceCenter and email (2-way), paging (2-way), HR, and satisfaction surveys;
Day-to-day customizations of Service Management, Incident Management, and Change Management;
Develop Crystal Reports to draw metrics from ServiceCenter; and,
Conversions, including testing and resolving of integration problems in the development system.
Representative clients include:
